Translation few things in ticket menu

[Stefan M]

Hello, im using jira service management and app for ms teams HELPDESK.

I want to ask its posible to translate few things in aplication.

text 

" Welcome! You can raise a request for XXXXXXX using the options provided. "

After i chose problem to solve also have text :

"What can we help you with?"

I can translate new fields in form but not all. 

Can someone help me? 

[Stefan M · Accepted solution]

Ok i solved translation of priorities  : 

Settings > Issues > Priorities 

There is so many hidden options....

Translate in Helpdesk in ms teams  solved by help from app creator team :)

Thanks ! :)

[Alex Koxaras _Relational_]

Hi @Stefan M 

For JSM there is available translation out of the box. Please read the documentation here: https://support.atlassian.com/jira-service-management-cloud/docs/what-is-language-support/

You can translate your:

• portal, including announcements, field names, and portal name

• request types

• customer notifications

• email templates

[Stefan M]

I did that but not all are translated

[Kate Pawlak [Appsvio]]

Hi @Stefan M ,

The following text "Welcome! You can..." is an Introduction text configured under Project settings > portal settings. So, when you go to the Language support section, you have to select Portal content and change it there:

"What can we help you with?" can't be translated. It's fixed text provided by JSM.

Best regards,

Kate

[Alex Koxaras _Relational_]

@Stefan M what other fields you want to translate?

[Stefan M]

@Kate Pawlak [Appsvio] thanks for answer. When testing in the browser version, the text translated but in the helpdesk application in ms teams it continues to be in English.

@Alex Koxaras _Relational_After selecting a request at the very top of the window it says in English "what can we help you with" . The same affliction as above - when I make a test request through the website this text is not even visible, it appears only in the application Helpdesk in ms teams.

I also don't see an option to translate ticket priority statuses.
Highest
High
Medium etc