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Transfer a customer's support tickets to new account

Cezary Kotowski
Cezary Kotowski
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Mar 28, 2023

How can we transfer a customer's support tickets from their inactive account to a new account. Note that it is the same person, but the new account was created under a paid license (my admin said that). We have several such cases, with potentially up to 1000 tickets. We do not want to do this manually, one by one...

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Dave Mathijs
Dave Mathijs
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Mar 28, 2023

Hi @Cezary Kotowski welcome to the Atlassian Community!

If this user is the Reporter of the issue, then you can perform an issue search for all issues that meet this criteria (JQL), optionally save the search results as a filter and use the bulk operation to edit the Reporter from the old inactive account to the new active account.

If the Admin says it's a new account, this means that the email address is different, can you confirm?

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Cezary Kotowski
Cezary Kotowski
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Mar 28, 2023

Hi @Dave Mathijs

optionally save the search results as a filter and use the bulk operation to edit the Reporter from the old inactive account to the new active account.

That answer helped me a lot! Thank you so much!

 

btw. email address is the same 

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