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So we have 52 Agents under Jira Service Management.
The vast majority of them do nothing more than work service desk tickets, but because we use advanced integrations in OpsGenie we have to pay for Premium which doubles the cost.
We're having to pay a fortune for loads of features we don't and will never use just to get a service desk.
We COULD move to another SD product altogether, but the linking with JIRA Software makes life easier.
Service desk really needs splitting out again as it was when it was first introduced.