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To update the status of JSM issue when its corresponding ticket status in Jira software is updated.

SysAdmin February 18, 2024

Hi,

 

I'd like to update the status of a Jira Service Management (JSM) cloud issue whenever its corresponding ticket status in Jira Software cloud is updated.

How to achieve this, can you help with this?

 

Regards,

3 answers

1 accepted

4 votes
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2024

Hi @SysAdmin 

You will need to create an automation rule based on either an Issue Transitioned or Field Value Changed trigger. 

The add a Branch for Linked Issues

Choose the Link type that was used to link the JSM ticket to the JSW issue. 

Than add an action for whatever it is that you want to keep updated. 

2 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2024

@SysAdmin -

Here are a few direct reference links that you can use on Automation for Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/  (documentation)

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20 (template examples)

https://www.atlassian.com/blog/announcements/cloud-automation-packaging-update (be aware of the execution count limits for your site - since the rule will be consider a global rule)

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/ (understanding of smart values syntax which will enhance your automation rule customizations)

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

 

2 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 18, 2024

Hi @SysAdmin ,

there are a number of posts in the Community discussing this so you may wish to search to get various insights. I would suggest using Automation and as luck would have it there is an example rule in the Automation Template library as shown below.

IMG_3705.jpeg

SysAdmin February 18, 2024

Hi Jack,

 

How to get the figma url?

Screenshot 2024-02-18 161113.png

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