Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Tine to resolution field

jason_rogers
jason.rogers September 16, 2022

Hi all, 

I have noticed that our 'Time to resolution' field is blank. The resolutions have been set on the final status and the field is present on the screens. 

Looking at this projects SLA settings, I am assuming that a Time to resolution SLA needs to be configured (which it is not), in order for the field to record the time to resolution? 

Tried searching for some documentation on how the field works, but have not found anything. 

Any help appreciated :)

 

Answer
Watch
Like Be the first to like this
516 views

1 answer

1 accepted

4 votes
Answer accepted
Marco Brundel
Marco Brundel
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 16, 2022

Hi @jason_rogers ,

An SLA with the name 'time to resolution' must indeed be in use and based on that information comes into the field.
Have you looked at the descriptions Atlassian offers here about SLA?

regards, Marco

View More Comments
jason_rogers
jason.rogers September 16, 2022

Thanks confirming my suspicions Marco. 

Like • Marco Brundel likes this
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events