Time tracking automatically

[Ken Loh]

Hello

How do I have the function of time tracking automatically? The purpose is to track total time from issue created to resolved.

Best regards
Ken

[Valeriia_SaaSJet]

Hello @Ken Loh 

If you're ok with using third-party add-ons, you can try Time between Statuses (server version) developed by my SaaSJet team.

Just a few clicks and you will get all the necessary data.

I hope you'll find this info helpful

Best regards,

Valeriia

[Fazila Ashraf]

Hi @Ken Loh 

Through an automation , you could find the diff between these dates and log them.

Also refer to the answer in https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-list-the-difference-between-the-created-date-and/qaq-p/1874959 

[Ken Loh]

Thank you. 

There is a text field named "Handling Time" to track all processing time once the issue has resolved, but the value was in milliseconds.

I have created a custom text field "Total Processing Time" to copy the value of "Handling Time" and plan to convert it to hour (divide by 3600000) through automation. May I know how can I write it in JSON format?

Ken

[Fazila Ashraf]

Hi @Ken Loh 

You can use the math expressions . See https://confluence.atlassian.com/automation/jira-smart-values-math-expressions-993924866.html 

[Ken Loh]

Thank you Fazila.

I have tried but got error.

Additional fields:
{
"fields": {
{{#=}}{{issue.KenTest SLA}} / 3600000{{/}}
}
}

Error message:

Error while rendering additional fields.

Unknown unary operator / at character position 1

Ken

[Fazila Ashraf]

ah.. you are using it in json. You can directly add the field 'Total Processing Time' in the edit action and in the text box give {{#=}}{{issue.KenTest SLA}} / 3600000{{/}}

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