Time to resolution

[ahmad_muhammad]

Can someone pls explain to me how that works

[Asha]

Hi @ahmad_muhammad 

Time to resolution being the time between the ticket first being opened to when it was last marked as resolved.

The Resolution time will be the difference between the latest, most recent Resolution Date and Created date. Fractions of time are truncated. For example, the Average resolution of 1.7 days will get truncated to 1 day. Mke sure the resolution is set after closing of ticket.

Hope it helps

Thanks

[Danut M [StonikByte]]

Hi @ahmad_muhammad,

If you want to track time to resolution, a better alternative to Jira's reports is our Great Gadgets app. 

It offers many gadgets for tracking Time To Resolution and, very important, you decide when configuring the gadgets how to measure it. Here are some examples of measuring time to resolution, cycle time or lead time.

Trend Chart - calculates and displays the time to resolution /cycle time / lead time for past time intervals along with the trend line to see if your team improves over time.  

Control Chart - this displays the issues by their time to resolution / cycle time / lead time. You have the option to set a threshold, so that the chart can highlight the issues that took longer.

Histogram Chart - displays the issues by their time to resolution / cycle time / lead time, showing how many breached the SLA

These gadgets are based on Jira filters. All of them can also display a Data tab, showing the chart data, which you can easily export in CSV. 

This app offers many other gadgets that you will find useful. Just have a look over our blog to make an idea.

It definitely can be a great asset for your team and  your company.

Thank you,

Danut Manda