Time to Resolution Report

[Romy Meyers]

When i run the time to resolution report from my projects I get the following message 'There are no series in this report' and no report data displays. Is there something I need to configure to allow project leads to run this report?

thanks for any help!

[Ivan Lima · Accepted solution]

Hi @Romy Meyers. Besides what Fabian mentioned, you can also check if series are configured for your reports. Although it's one of the default reports depending on the template, someone might have removed the series from the reports.

In the report, go to the top right > Edit report > Add series. For more details on how to edit your reports/series, see:

• What is a report series?
• Discover new trends with service project reports 
• How does Service Management "Time to resolution" report works

[Romy Meyers]

@Ivan Lima thanks a bunch - yes i has to set the series up for the report AND it looks like i have to do this for every project - ugh?! and i do not see a global report area. however still not sure about the resolution field Fabian is referring to as i thought this report would go off of created and resolved date fields?! thanks again

[Fabian Lim · Accepted solution]

Hi @Romy Meyers

When you close your tickets, do you set the resolution field?

Regards

[Romy Meyers]

@Fabian Lim are you referring to the Time to Resolution field? I was assuming that this report would just go off of created date and resolved date to determine time to resolution. I currently do not have the time to resolution OR SLAs set up for my issues. 

[Fabian Lim]

this is what I'm referring to:

[Romy Meyers]

@Fabian Lim so you see my status and resolution field - so it is getting set upon closing.

[Fabian Lim]

So you need to review this link: https://confluence.atlassian.com/jirakb/how-does-service-management-time-to-resolution-report-works-859509141.html

Make sure you set the the time to resolution in your configurations such as below:

Then you will see this option:

[Romy Meyers]

got it - thank you so much