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Ticket status and priority update is not available for all members in the JSM

Djordje Urosevic
Djordje Urosevic
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June 12, 2024

Our team has 5 users (3 Administrators and 2 Service Desk Team roles) and we have troubles updating statuses and priorities of the tickets. Currently, people can update only the tickets created by themselves, not the other people's tickets. Is there a way to give everyone access to edit statuses and priorities? 

3 Users have Administrators role and only one of them is available to edit those parameters for all tickets.

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Brant Schroeder
Brant Schroeder
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November 12, 2024

@Djordje Urosevic welcome to the Atlassian community 

I am assuming this is a compony managed project.  If that is the case can you share the permission scheme?  Can you also try adding the administrators to the service desk team role to see if that fixes the issue.

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