Ticket not created from email

[it-arief.heldian]

Hi all,

I try to create ticket jira from email , email was sent but ticket not created on jira dashboard.

What must i do ? There is any setting that i miss or i must configured.

Regards,

[Nic Brough -Adaptavist-]

How have you configured the email channel?  Are there errors showing in the setup of the channel?

[it-arief.heldian]

Email is from external account. And i check from log there is error is "signup is not currently available" 

Can you explain or suggest me how must i do

[Nic Brough -Adaptavist-]

That means your email channel has been configured to try to set up a new user automatically when an unknown email sends it something, but your Jira has been configured to not allow people to create their own new accounts.

If you want to process emails from new users, you'll need to enable them to sign up (in a service management project, you can let them in as "customers" which won't contribute towards your licence count)