When a customer is creating a ticket using help desk, the form does not have priority field setting. I could not find where to configure help desk issue create screen. When the ticket is created on help desk, a new Jira is being created on atlassian. And when the ticket is created with "Critical" severity on help desk, it still maps to priority "medium" on Jira side. Could not find how to change the mapping as well.
Is there a solution for this?
You need to add the Priority field to the Request Type that maps to your Jira issue.
From Project Settings, click on Request Types
Choose the Request Type
From the Request Type, select the Request Form tab
In the Visible Fields section, click the Add a Field button. The following modal should pop up.
Find Priority, select it, and click Apply.
This is where you have to go in and make sure you have a defined Create Issue screen in the screen scheme.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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