Ticket Automation Using Members of a Group or Similar

[Christopher Gordon]

Looking to try to setup automation to route a request to one Assignee if submitter is a member of a group or similar. If submitter not a member of the group, then automation will route request to another group of staff for processing.

Have considered creating two separate requests for the same, with one being hidden from the portal/for internal, hence the routing based on submitter. However I believe this would not be preferred for our team.

Would like to not have to manually add members to the Issue fields condition of if the submitter is or is not one of a value, value being the expected submitters from internal vs external.

[Christopher Gordon]

May have found my answer using IF component in automation and comparing against Issue Field Condition of the Reporter Department. So we shall see.