I'm currently implementing what you're describing. We wanted to completely separate our internal users from external customers. So we've added a new Jira site to our Atlassian org with a new JSM subscription. We're restricting creation of portal accounts to specific domains, and allowing the customers to create their accounts.
Thank you for your feedback, Connor! I appreciate your insight. Our Atlassian account manger has gotten back with me, and also confirmed this would do exactly what we want/need, and apparently this is common for companies/businesses to do.
Once I get more information on what this looks like, I will be sure to update it here, for anyone else looking for details about something like this.
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