This project isn't available.

[Abigail Best]

I am a site and project Admin for our Jira Service Management - Cloud Free tool, but I am still seeing "This project isn't available" when I try and manage Portal Settings, Email Requests, Customer Settings, etc. I'm at a loss with what to do. 

[Michel Neeser · Accepted solution]

Hi @Abigail Best and welcome!

Is the rest of the Service Management project still working correctly, i.e. are you able to see the queues and the portal?

Did you try loading the settings with another browser yet?

[Abigail Best]

Hi @Michel Neeser

I am not able to access anything in "Channels" or anything from this list:

• Request types
• Customer permissions
• Portal Settings
• Email Requests
• Customer Notifiations
• Widget
• Chat
• Virtual Agent
• Satisfaction Settings
• Knowledge Base
• SLAs
• Apps

[Abigail Best]

I tried on Firefox and Chrome and both netted the same results

[Michel Neeser]

@Abigail BestCan you try following this article and check if the issue persists?

[Abigail Best]

THANK YOU! I feel so stupid, but that worked. I really appreciate it! Should have come here first instead of trying to fix it myself for the last few hours...

[Esteban Diaz]

Hi @Abigail Best , 

Select People and look for your user in the list ... if you are not there, add your self with at least Administrators role ...

Cheers,

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

[Abigail Best]

Hi @Esteban Diaz I have all four roles checked.