I am using a free Jira cloud instance, in which one of my users has been randomly disabled. The error message reads "This users Atlassian account has been disabled. Contact the users administrator to enable the account." I hold the administrator role, yet don't see the ability within the User Management --> User section to do anything.
I've read other community articles noting a similar issue, like the one here: https://community.atlassian.com/t5/Jira-Service-Desk-questions/This-user-s-Atlassian-account-has-been-disabled/qaq-p/1070203 - however I don't see any options in the managed account section to re-enable the user either.
Any guidance is much appreciated! Thanks.
sorry for the delay in getting back to you. first i spoke incorrectly about the limit of users in Free. it is 10, my bad. Now, I'm a bit concerned that you removed the user as I have seen it problematic to add the same email back in. Can you go to advanced JQL search and enter the following - assignee = xxx where xxx is the user in question here. does that user name show up by any chance? Do you know that they were assigned issues previously? If so it would be good to try to find an example and see if they still show in the assignee.
Hi Jack - I cannot see any assigned issues, or see that user name when I use the JQL search query - assignee = [user]. They were never previously able to have issues assigned to them, as the issue with access being revoked was the first issue we ran into. Does this provide any clarity?
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