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There was a problem retrieving permissions from your Jira instance Error for automation rules

Greg Rosati February 28, 2024


We have run into the Error for automation rules described in other threads.  The error is There was a problem retrieving permissions for your Jira instance when we try activating the rule.  I followed the threads and added the Automation for Jira account to various permissions in the project and it didn't solve the issue.  I changed it to User who triggered the event and it does activate the rule but it doesn't seem to rule the rule as it is not showing in the usage logs.


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Asmath Basha S
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February 29, 2024

Hi @Greg Rosati ,


Can you make a screenshot of the error which you are facing.

Greg Rosati February 29, 2024


Greg Rosati February 29, 2024

I rechecked the rules are correct and it appears it should work but is not

Greg Rosati March 20, 2024

I haven't seen an answer for there someone in JIRA i could talk to about this?

Greg Rosati March 20, 2024

@Asmath Basha S do you have any suggestions?


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