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There was a problem retrieving permissions from your Jira instance Error for automation rules

There was a problem retrieving permissions from your Jira instance Error for automation rules

We have run into the Error for automation rules described in other threads. The error is There was a problem retrieving permissions for your Jira instance when we try activating the rule. I followed the threads and added the Automation for Jira account to various permissions in the project and it didn't solve the issue. I changed it to User who triggered the event and it does activate the rule but it doesn't seem to rule the rule as it is not showing in the usage logs.

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Hi @Greg Rosati ,

Can you make a screenshot of the error which you are facing.

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I rechecked the rules are correct and it appears it should work but is not

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I haven't seen an answer for this....is there someone in JIRA i could talk to about this?

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@Asmath Basha S do you have any suggestions?

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