The ticket sequence no is not working properly

[Peruma Chinnasamy]

Hi Team,

While creating jira ticket via sending mail the ticket sequence no is getting different. It mean

last ticket no is DTS-363 then second ticket create DTS-310 then DTS-394. then DTS-1371 then DTS-1542 then DTS-13141.

Huge gab is coming. Let me know how to fix this issue.

My consumption is the ticket creating sequence no affect some problem. 

Now I need t know how to over come this issue.

Thanks and Regards

Peruma.C

[Joseph Chung Yin]

@Peruma Chinnasamy -

To supplement what @Dave Mathijs stated, I would recommend that you to contact Atlassian Support (https://support.atlassian.com) with your support zip files for further troubleshooting.  The issue number by default is always increase by 1 and it will never go backward or jumps around.

Follow the KB article to find out the what is the pcounter for your project -

select pcounter from project where pname='<project name>';

Lastly, you may need to determine if there are any custom process against the project that you may not be aware of where it (they) are creating issues/deleting issues automatically from the backend.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Peruma Chinnasamy]

Hi @Joseph Chung Yin 

Thank you for your input.

Let me check if any automation is existing for creating and deleting jira issues. If not let me create support request to Atlassian.

Thanks and Regards

Peruma.C

[Joseph Chung Yin]

@Peruma Chinnasamy -

Good.  Keep us updated.  If my suggestions helped you, please click Accept answer when you have a chance.

Best, Joseph

[Dave Mathijs]

Hi @Peruma Chinnasamy ,

Please have a look at this KB article:

JIRA Issue Key is not in Sequence during Issue Creation

Thanks for accepting this answer if it helps you.

[Peruma Chinnasamy]

Hi @Dave Mathijs 

Thanks for your response.

I was executed that queries where I got the total count 209 
but last ticket no shows 1500 above. 

one issue another issue creation time different just few milliseconds only.

with a milliseconds it show huge sequence no different.

Thanks and Regards

Peruma.C