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I have a field named Drop that I'm using in my data analysis and I use JQL to filter its values. When I want to filter the value "none", i get the error The option 'none' for field 'Drop' does not exist.
This was also reported here but the workaround found by the reporter doesn't work in my case.
I do not know if you are still looking for an answer on this one @Ancau_ Adelina
However, it has happened to me in the past that the filter would not work when I was using (") for the value and once I change to (') it would. So might worth giving it a go like that (= 'none')