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The message was rejected because it is a bulk mail

Kumar Elumalai June 24, 2021

Hi Team,

When we send the mail from our mailbox it is allowing and creating the ticket in the Jira service management.

We have got the rejection message(The message was rejected because it is a bulk mail) while we send an email from our Solarwinds tool.

Mail_Log.jpg

Kindly check and help me to resolve this issue.

 

Thanks,

Kumar

9551919713

2 answers

0 votes
Jörg Steinlechner September 13, 2023

How do i setup the whitelist in the Datacenter Edition?

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 25, 2021

Hello @Kumar Elumalai,

Thank you for reaching out to Atlassian Community!

This issue happens when emails are auto-forward or redirected and it generates the auto-submitted: auto-generated header and it causes Jira to reject those emails.

For more information about this, please check the ticket below. Also, vote and watch to receive updates from our product team.

It's possible to add domains to the allowlist, but it's not possible to disable the bulk filter, so emails with the header Auto-Submitted may still be rejected.

Please, go to Project settings > Email requests (company-managed project) or Project settings > Channels > Emails (team-managed project). On the top right, click on … > Manage allowlist.

Screen Shot 2021-06-25 at 14.08.15.png

Screen Shot 2021-06-25 at 14.09.18.png

Kind regards,
Angélica

Tomas Orlik August 24, 2022

Hello @Angélica Luz,

 

I can't find the manage allowlist on the Jira Datacenter version. Is the functionality limited to the Cloud version? Thank you!

BR,

Tomas

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James Hutt March 29, 2023

@Angélica Luz seconding Tomas' comment. Is there a way to use allowlists in DataCenter? I have a showstopper problem with a customer who sends email via ServiceNow and these legitimate messages are being discarded as bulk mail.

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