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When writing an internal commnet, the lockpad is not visible next to the comment section to select other organization or group
You do show comment sections from different screens, as the above is not a JSM project and the below one is.
The padlock is related to Jira Comment Permission to let Jira users (non agents, but licensed Jira users) comment on service project issues.
See how to set this.
I think you need to check the setting in the permission scheme and wee what user/groups/roles are granted the permission.
I don't have it either, what is/was it used for ?