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The first access on JIRA Service Desk block

Hello,

I shared a ticket, agent role, with the option share to a people who haven't yet registered onto Jira.

The people after registering the account got the message like the photo and then he could not access the platform.

Any of you have experienced this ? And how to resolve it ?

Thanks in advance.

TanAccess block.png

1 answer

0 votes
Fahad Siddiqui Community Leader Sep 14, 2020

@ARConseil do you mean the language that is appearing? or there is other issue?

The people who I shared could not access onto Jira to view the ticket.

Fahad Siddiqui Community Leader Sep 16, 2020

@ARConseil go on permission and check if you have add Service desk customer - portal access under Manage Watchers

The problem, experienced above, happened after I shared the issue from agent interface.

Fahad Siddiqui Community Leader Sep 16, 2020

Ok.. can you go in 

Notification helper

and check if 

  • User Custom Field Value (Request participants)
Issue Created
  • Current Assignee
  • Reporter
  • User Custom Field Value (Request participants)
Issue Updated
  • All Watchers
  • Current Assignee
  • Reporter
  • User Custom Field Value (Request participants)
Issue Assigned
  • Current Assignee
  • User Custom Field Value (Request participants)
Issue Resolved
  • All Watchers
  • Current Assignee
  • Reporter
  • User Custom Field Value (Request participants)
Issue Closed
  • Current Assignee
  • Reporter
  • User Custom Field Value (Request participants)
Issue Commented
  • All Watchers
  • Current Assignee
  • Reporter
  • User Custom Field Value (Request participants)
Issue Comment Edited
  • All Watchers
  • Current Assignee
  • Reporter
  • User Custom Field Value (Request participants)
Issue Comment Deleted
  • Project Role (Administrators)
Issue Reopened

I got the solution, declare the user with profile Service Desk then it works.

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