The first access on JIRA Service Desk block

[ARConseil]

Hello,

I shared a ticket, agent role, with the option share to a people who haven't yet registered onto Jira.

The people after registering the account got the message like the photo and then he could not access the platform.

Any of you have experienced this ? And how to resolve it ?

Thanks in advance.

Tan

[Fahad Siddiqui]

@ARConseil do you mean the language that is appearing? or there is other issue?

[ARConseil]

The people who I shared could not access onto Jira to view the ticket.

[Fahad Siddiqui]

@ARConseil go on permission and check if you have add Service desk customer - portal access under Manage Watchers

[ARConseil]

Yes I have

[Fahad Siddiqui]

I would recommend to check the below link

https://confluence.atlassian.com/jirakb/jira-service-desk-issue-sharing-962968441.html

https://confluence.atlassian.com/jiracoreserver073/editing-and-collaborating-on-issues-861257335.html

[CAO Ngoc Tan]

The problem, experienced above, happened after I shared the issue from agent interface.

[Fahad Siddiqui]

Ok.. can you go in 

Notification helper

and check if 

• User Custom Field Value (Request participants)

Issue Created	Current Assignee Reporter User Custom Field Value (Request participants)
Issue Updated	All Watchers Current Assignee Reporter User Custom Field Value (Request participants)
Issue Assigned	Current Assignee User Custom Field Value (Request participants)
Issue Resolved	All Watchers Current Assignee Reporter User Custom Field Value (Request participants)
Issue Closed	Current Assignee Reporter User Custom Field Value (Request participants)
Issue Commented	All Watchers Current Assignee Reporter User Custom Field Value (Request participants)
Issue Comment Edited	All Watchers Current Assignee Reporter User Custom Field Value (Request participants)
Issue Comment Deleted	Project Role (Administrators)
Issue Reopened

[ARConseil]

I got the solution, declare the user with profile Service Desk then it works.