The field "labels" is hidden when the status is DONE

[Michele Pinto]

Hello,

Basically, on one Jira project, we have the field labels into each ticket and it’s visible: all good.

The problem is that when the ticket is moved to the status DONE, the field labels disappears it's only shown in case there is at least a label.

The interesting thing is that it doesn’t happen on other projects we have.

This is a blocker for automation I would like to add (add a label from status X to DONE).

Any idea where should I look?

Thanks,

Michele

[Mikael Sandberg · Accepted solution]

Hi @Michele Pinto,

Welcome to Atlassian Community!

In the project that you see this behavior, do you have an automation that clears out the labels field? Or a post function in the workflow that clears it out? If you check on a request that is in the Done status, is the Labels field shown under Additional fields on the right? 

[Michele Pinto]

Ciao Mikael,

thanks for your support.

I'm not aware of any automation that clears out the labels field, nor a post function in the workflow that clears it out.

Consider that the labels are there in case I have a label set, the problem is that the field labels disappears if I have no labels set before moving the ticket to DONE.

Before:

Later:

Also, as you can see, the Labels field is not shown under Additional fields on the right.

Thanks again,

Michele

[Mikael Sandberg]

Go and check the issue layout and see if the Labels field is listed under Context fields and not below the Hide when empty line.

[Mikael Sandberg]

You can also use the Find my field function under the three-dot menu to see what is making the labels field to be hidden.

[Michele Pinto]

It is in Context fields, indeed when it's empty and the status is not DONE, it's visible.

[Michele Pinto]

This is the output of the Find my field function:

[Mikael Sandberg]

Do you happen to have a workflow property on the done status that prevent editing? 

[Michele Pinto]

Hey Mikael,

yes, the property jira.permission.edit.group=jira-administrators.

And I can confirm that was the root cause of my issue!

Thanks,

Michele