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The email was sent empty without an issue name.

Salma Sobhi February 27, 2024

WhatsApp Image 2024-02-18 at 11.32.54 AM.jpegWhatsApp Image 2024-02-27 at 12.04.34 PM.jpeg

1 answer

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Hi Salma,

Can you send a screenshot of the actual JQL query?

But I suspect you just need to put quotes around Start date like this: ("Start date" <=

Salma Sobhi February 27, 2024

"Start date" <= endOfDay({{numberOfDaysBeforeStartInclusion}}) AND statusCategory != done AND assignee != empty

 

The email is sent every day, even after the task start day is over.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

So, do you still get the error now? 

 

Salma Sobhi February 27, 2024

yes

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Please post a screenshot of the error you receive and the actual rule. 

Salma Sobhi February 27, 2024

The problem that it appears empty has been solved.


But there is a problem: it sends an email daily, even if the start day is over. How can I solve it and let it be sent on the same day only?

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Change the <= endofDay to just = endofDay

Salma Sobhi February 27, 2024

OK
If I want to send it but without sending the issue (tasks) what is in the pending column

 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

I am not sure what you are asking. How can you send it without sending the issue? 

Salma Sobhi February 27, 2024

The mail is sent with the issue at any status till Done; I need to send all issues on all status except pending status or cancel status.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

"Start date" = endOfDay({{numberOfDaysBeforeStartInclusion}}) AND statusCategory != done AND Status not in (Pending, Cancel) AND assignee != empty

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