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The Internal comment is gray out

rodolfo_sulay
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 10, 2023

Hello All,

By dragging and dropping the ticket from "In progress" to "Awaiting customer". The internal comment is gray out. Please help in enabling it again.

Screenshot 2023-07-11 093229.png

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 29, 2023

@rodolfo_sulay welcome to the Atlassian community 

Are you a licensed agent in JSM?  If yes what conditions are on the workflow?

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