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The Insight fields can't be hidden in request type

Natalya Ozhigova
Natalya Ozhigova May 11, 2022

Hi community team

Insight fields are very useful feature, but they have some limitations.

We can't do the Insight field hidden with preset value at the Request Type. 

Is it affected someone else? I think it may be good suggestion for Atlassian

 

Many thanks

BR

Natalya

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Dirk Ronsmans
Dirk Ronsmans
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May 11, 2022

Hi @Natalya Ozhigova ,

Indeed, on Cloud that is not (yet) possible. (while it was on Server/DC)

I raised this issue with support some time ago and it was suggested to use Automation for Jira to set the value after creation.

For now that could be a workaround but I highly suggest raising this as well with support (https://support.atlassian.com/contact) to highlight the need.

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Natalya Ozhigova
Natalya Ozhigova May 11, 2022

Thank you for your response @Dirk Ronsmans 

I'm going to do the same.

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