The Assignee changed option should be allowed within the group only. For example, if the ticket is i

Question

The Assignee changed option should be allowed within the group only. For example, if the ticket is in the QA review group, one QA can transfer it to another QA. However, the requestor or other stage group members should not change the assignee because the ticket does not currently belong to their stage group.

How can this be done in JWM

Joseph Chung Yin · Answer

@shivani shirguppi -

Your ask (limiting who can conduct the Assigning issue operation when issues are in a specific stage)  is not possible in my opinion as the permission that control who can assign issue is specified at the project level.

The only way I can think of to accomplish what you want will be applying issue security setup when the issue goes into a specific stage.  However the drawback will be that you will block the issue visibility/discovery to anyone who is not in the QA team.  Once when the issues moves out the specific stage, then you can remove the issue security level from issues thus "reopen" the issues for all users again.  This can be done using automation rules.

Otherwise, I am always advocating business process training for users must also be implemented/performed to support your operation.  So, users are trained not to reassign issues when the issues as the specific stage if he/she is not a QA team members.

Hope this helps and makes sense to you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

shivani shirguppi · Answer

@Francis Batilo Can you please help me with the steps of automation?

Francis Batilo_vmnw04 · Answer

Hi @shivani shirguppi

I'm not sure you can do this flawlessly in JSM, at least natively. You can perhaps use automation to validate if the user, who is currently the assignee, is a member of the respective group that is associated to the current status. Then you can just revert the assignee make a comment tagging the person who assigned it incorrectly, to give them direction.

Alternatively, you can follow the instructions on this post (see below). I had done this before and it does work, albeit it isn't exactly what I was looking for, so I ended up using the automation rule that I had suggested before this one. 
Limit Assignee to member of Assignment Group (atlassian.com)

I hope this helps,

Francis