Test execution is not allowed to paste the snapshot; it is showing an error: 'Error adding evidence'

[Mohd Shahfaisal]

Test execution is not allowed to paste the snapshot; it is showing an error: 'Error adding evidence.'"

[Valerie Knapp]

Hi @Mohd Shahfaisal , welcome to the Atlassian Community and thanks for your question. 

Are you using an app for testing? Please can you confirm if it's X-ray? Zephyr? Or another one? 

Normally I would advise in a case like this to check out the product documentation for the app, for troubleshooting help, or to open a ticket to the vendor. 

Cheers