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Ternary operator (or if/else) with smart values

I'm looking to create a smartvalue that would say:

If (field.match(".+Multiple.+")) Then 20 Else 2

I could do:

however I don't know how to do the fallback value. 

Is this possible with a smart value?

FWIW, I already know I can do this in Automation with an If/Else.

2 answers

I used the double-if and it seems to be working. 


{{#if(equals(, "Large"))}}10000{{/}}
{{#if(equals(, "Program"))}}10002{{/}}
0 votes
James Navin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 12, 2023

Hi @Chad Waldman ,

Ternary expressions aren't supported in Smart Values at the moment.

To achieve what you're looking for there are a couple of options:

  1. Set the value to the "fallback" and then use the 'if' to override it
  2. Use a second 'if' with a `not()` function to set the fallback for the negative case


Hope that helps,


Thank you for the suggestions. 

I am not following your first recommendation. Can you please write an example. 


For your second suggestion, are you recommending:


I haven't tried two conditionals in one expression but this sounds interesting.  

I needed to put an email address (created from values in the issue) into the ticket comment, but needed to use 2 different logics to create the address based on whether there was a middle initial (customfield 12034 in this example). I followed the 2nd suggestion above and came up with something like this. What I am trying to figure out is how to get them all in one line/statement so the answers don't appear spaced differently depending on the logic.

{{#if(equals(issue.customfield_12034.value,"NA"))}}Email Address: {{issue.customfield_11884.left(1)}}{{issue.customField_11885}} {{/}}

Email Address: {{issue.customfield_11884.left(1)}}{{issue.customfield_12034}}{{issue.customField_11885}} {{/}}

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