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Template for information security / incident response

Sam Weber I'm New Here Oct 28, 2021


On Atlassian's own security page, they state they use Jira for their own information security incident response ("How we use our own tools"). I'm curious if they have ever shared their project template, or if anyone else has a good starting template for this. 

1 answer

Hi @Sam Weber 

Firstly welcome to the Atlassian community where your peers will try to help you. 

Here are some pointers to resources produced by Atlassian that may help you. 

1. The Incident playbooks

2. Incident response templates


3. Atlassian microsite on ITSM


There are some really great pointers in this content. 


If you have a cloud instance of Confluence there are some templates already provided for you to pick up and use. 

See this screenshot and notice the ones labelled Incident or ITSM.

Screenshot 2021-10-28 224230.png


Hope this helps and of course I will be interested to see what other folks recommend.


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