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The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
On Atlassian's own security page, they state they use Jira for their own information security incident response ("How we use our own tools"). I'm curious if they have ever shared their project template, or if anyone else has a good starting template for this.
Hi @Sam Weber
Firstly welcome to the Atlassian community where your peers will try to help you.
Here are some pointers to resources produced by Atlassian that may help you.
1. The Incident playbooks
2. Incident response templates
3. Atlassian microsite on ITSM
There are some really great pointers in this content.
If you have a cloud instance of Confluence there are some templates already provided for you to pick up and use.
See this screenshot and notice the ones labelled Incident or ITSM.
Hope this helps and of course I will be interested to see what other folks recommend.
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