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1 answer
Hi @Sam Weber
Firstly welcome to the Atlassian community where your peers will try to help you.
Here are some pointers to resources produced by Atlassian that may help you.
1. The Incident playbooks
https://www.atlassian.com/team-playbook/examples/incident-response
2. Incident response templates
https://www.atlassian.com/incident-management/incident-communication/templates
3. Atlassian microsite on ITSM
https://www.atlassian.com/incident-management/itsm
There are some really great pointers in this content.
If you have a cloud instance of Confluence there are some templates already provided for you to pick up and use.
See this screenshot and notice the ones labelled Incident or ITSM.
Hope this helps and of course I will be interested to see what other folks recommend.
Phill
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