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Teams vs JIRA

David Martínez López
David Martínez López Oct 03, 2023

Hello everyone!

a question, is it possible to synchronize JIRA's automatic issue assignments with Teams, and at the same time to read Teams statuses so that they are not assigned when agents are absent or out of connection?

Thank you very much!

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Joseph Chung Yin
Joseph Chung Yin
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Oct 03, 2023

@David Martínez López -

You can integrate the two products (JSM and MS Teams).  Please review the following reference page - https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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