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a question, is it possible to synchronize JIRA's automatic issue assignments with Teams, and at the same time to read Teams statuses so that they are not assigned when agents are absent or out of connection?
Thank you very much!
You can integrate the two products (JSM and MS Teams). Please review the following reference page - https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team