TFS4Jira

[David Martínez López]

Hello everyone!

We have a problem with the synchronization of JIRA's TFS4Jira connector with Azure.

I tell you, a new type of incident and request has been created and we want to synchronize it with Azure.

But when trying to make the connection it gives us these authorization errors. do any of you know what can be the cause?

Thank you very much!

[Damian Kilkowski · Accepted solution]

Hi David

Damian here from AppFire support.

May I please ask you to send me support logs using this instruction - https://spartez-software.atlassian.net/servicedesk/customer/kb/view/2363457537 ?

Please deliver the logs to our support email as per the information on this page: https://confluence.spartez-software.com/pages/viewpage.action?pageId=8781930

Thank you and best regards

Damian Kilkowski

[David Martínez López]

finally I detect that it was a punctual error and it has already been solved

Thanks 

[David Martínez López]

Hi @Damian Kilkowski , a question, how could I go into "TFS -> profiles" to enable the connector?

Thanks!

[Damian Kilkowski]

@David Martínez López Good morning.

There is no need to enable TFS4JIRA in TFS.

All you need is to setup a user with proper permissions. Here is more information about the topic - https://confluence.spartez-software.com/display/TFS4JIRA/Permissions+needed+by+TFS4JIRA+Synchronizer

If you wish we can setup a support call where we will troubleshoot your instance.

Best regards

Damian Kilkowski

Appfire Support

[David Martínez López]

Thank you very much! could the call be in Spanish?

[Damian Kilkowski]

Hello again.

I can provide help, but only in English.

If you are interested in such session please send your request to: support@spartez-software.com

Best regards

Damian Kilkowski

[David Martínez López]