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System Field: Description context information not visible when creating Issue through the JSMPortal


Hello all,

while inserting a default text in the Description field through the System Field->Description->Context. This default text is visible when creating the Issue through Jira internally, but it is not visible when trying to create the issue through the portal.

I gave the option in the edit menu to show this Context in all the issues in all the projext, just in case I was missing something. Also the screens are covered.

Thank you for your input,



1 answer

Hi @Miguel Gracia 

Text added in field context will not show in customer portal view. 

To display in customer portal, for required project, go to Project Settings --> Request Type, click Edit field for each request forms add the required text in Field help. 



thank you for your answer.

The "Field help" inserts this information as a "footer" of the field in the Customer portal view. What I am looking for is that in will appear within the Description field as a template to be filled. Similar as many custom fields but within the Description field.


This cannot be done by Jira default. I am not sure if there is any plugin. 

Please note: Once the value for field is added and ticket is created, you cannot modify the field values from customer portal. 

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