Synced comments are not shown as public ones
Hi all,
we have software project and service project. We created action automation which copy and creates a clone story from JSM to Software.
Our flow we try to follow is this:
- copy and create clone story from JSM to Software project
- work from software project by adding comments and sync existing comments from JSM to Software project
-whether agent or non-agent user comments, goal is to show that comment as "public" for users who rasied request via JSM.
-if there are attachments added or image as comments in software project, that needs to be synced too.
Issue is - even though we share comments as public with customer and branch ruled with both related projects with "Type of related issues* (required)=Linked issues" and "link types=clones", comment is not shown as public (shows as internal note). we are testing with a user who is not an agent. Works for agents though.
Furthermore, how should I set up and attachment to be synce as well. Noticed that does not work too.
Please advise here. Many thanks in advance!
