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Sync Service project and project

eprovorov January 11, 2023

Hello. I Have a service project with some customers communications channel and I need to sync it with normal Software Developers project - I expect that all task from service project will be automatically synced to SW project without extra afford. Is there the way to do so without buying extra plugin or something like this?

3 answers

2 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 11, 2023

Hi @eprovorov 

You can do this using Jira Cloud Automation

Some example rules below...

---

Clone Ticket into JSW Project:

  • Trigger: Issue Created
  • Action: Clone Issue
    • Project = JSW Project
    • Issue Type = <Issue Type Here>
      • Set the Linked Issues field - this is important for the rule below

This rule, even though it impacts multiple Projects, can be a Single Project scope, so won't count towards your monthly Multi-Project/Global execution limit

---

Update two Linked Issues:

  • Trigger: Issue Updated
  • Branch: Related Issues - Linked Issues
    • Ensure the scope is set to both Projects
      • Branch-Action: Copy data between fields

This rule would have a Multi-Project scope - so would count towards your monthly Multi-Project/Global execution limit

---

Just to note, Automation Rules can be two different types:

  • Single Project: Automation Rules within one Project - these do not count towards your execution limit 
  • Multi-Project/Global: Rules which are applied to multiple Projects, or Globally across all Projects

One of the two rule examples above has a Multi-Project/Global scope - in summary, the monthly limits are...

  • Free: 100 executions per product (eg. 3 products = 300 executions)
  • Standard: 500 executions per product
  • Premium: 1000 executions per product, per user (eg. 1 product, 100 users = 100,000 executions)
  • Enterprise: Unlimited

You can view how executions are counted towards your usage on this help page: https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/

---

You'll need to work out what rules you need - and then you can create them!

Let us know if you need any further specific instructions in relation to the above :)

Ste

0 votes
Richard Drukenbrod February 19, 2024

Hello, 

I'm trying to perform the same task as annotated above, but running into an issue with the second portion of the automation. 

I was able to clone Service requests into a tasks in another project which is what I wanted to do. However, when setting up the automation for Branch-Action: Copy data between fields, I do not have the option to Copy data between fields. 

 

Any assistance would be greatly appreciated! 

Richard 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 23, 2024

Hi @Richard Drukenbrod 

It's the "Edit Issue" action.

You can then set to copy data from another field - eg. the trigger issue. The option to copy is available via the breadcrumbs (...) next to a field (once selected for editing).

Ste

0 votes
Katarzyna Szumilas_Deviniti_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 9, 2023

Hi there!

Automation for Jira is great and seems to handle that use case pretty well but if the monthly limit of 100 executions is not enough, there is an unpaid alternative developed by the company I'm working in.

Syncing two projects of different types can be also achieved using 3rd party add-ons: the one published recently by my team - Issue Sync Lite is free, so you don't have to buy any license. It automatically creates synchronized issues along with their fields, comments, and soon attachments and keeps them updated.
If that sounds interesting, feel free to test it or book a demo!

Best regards,
Kasia from Deviniti

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