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Sync Service project and project

eprovorov I'm New Here Jan 11, 2023

Hello. I Have a service project with some customers communications channel and I need to sync it with normal Software Developers project - I expect that all task from service project will be automatically synced to SW project without extra afford. Is there the way to do so without buying extra plugin or something like this?

1 answer

Hi @eprovorov 

You can do this using Jira Cloud Automation

Some example rules below...

---

Clone Ticket into JSW Project:

  • Trigger: Issue Created
  • Action: Clone Issue
    • Project = JSW Project
    • Issue Type = <Issue Type Here>
      • Set the Linked Issues field - this is important for the rule below

This rule, even though it impacts multiple Projects, can be a Single Project scope, so won't count towards your monthly Multi-Project/Global execution limit

---

Update two Linked Issues:

  • Trigger: Issue Updated
  • Branch: Related Issues - Linked Issues
    • Ensure the scope is set to both Projects
      • Branch-Action: Copy data between fields

This rule would have a Multi-Project scope - so would count towards your monthly Multi-Project/Global execution limit

---

Just to note, Automation Rules can be two different types:

  • Single Project: Automation Rules within one Project - these do not count towards your execution limit 
  • Multi-Project/Global: Rules which are applied to multiple Projects, or Globally across all Projects

One of the two rule examples above has a Multi-Project/Global scope - in summary, the monthly limits are...

  • Free: 100 executions per product (eg. 3 products = 300 executions)
  • Standard: 500 executions per product
  • Premium: 1000 executions per product, per user (eg. 1 product, 100 users = 100,000 executions)
  • Enterprise: Unlimited

You can view how executions are counted towards your usage on this help page: https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/

---

You'll need to work out what rules you need - and then you can create them!

Let us know if you need any further specific instructions in relation to the above :)

Ste

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