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Hello. I Have a service project with some customers communications channel and I need to sync it with normal Software Developers project - I expect that all task from service project will be automatically synced to SW project without extra afford. Is there the way to do so without buying extra plugin or something like this?
You can do this using Jira Cloud Automation
Some example rules below...
Clone Ticket into JSW Project:
This rule, even though it impacts multiple Projects, can be a Single Project scope, so won't count towards your monthly Multi-Project/Global execution limit
Update two Linked Issues:
This rule would have a Multi-Project scope - so would count towards your monthly Multi-Project/Global execution limit
Just to note, Automation Rules can be two different types:
One of the two rule examples above has a Multi-Project/Global scope - in summary, the monthly limits are...
You can view how executions are counted towards your usage on this help page: https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/
You'll need to work out what rules you need - and then you can create them!
Let us know if you need any further specific instructions in relation to the above :)