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Sync Jira Group and the organization for service management projects

백재현/DevOps September 3, 2023

And I use Jira 'Groups' feature actively.

There are a lot of groups such as 'A group', 'B group' and 'C group'


I created a JSM project and had to manage the customer and especially its organization


You know, JSM's Organization and Jira's Group are separated.

But I want to synchronize JSM's organization and Jira Group.


For now, I have to manually synchronize every time a new user is assigned to Jira Group.

How do I automatically synchronize JSM's organization and Jira group?


please let me know





Additional 1:


What I want is similar with this:


If I can add 'Group' as an organization for JSM,

I'll be fine.


But it seems that it is only supported for JSM Server edition.

I want to do exactly same thing on JSM Cloud.



Additional 2:

I've found this

Is this the only way to sink Group and Organization?

I need find a better way..

2 answers

1 accepted

3 votes
Answer accepted
Yatish Madhav
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September 3, 2023

Thanks for this post @백재현/DevOps  - I need the same. I am currently doing all this via the REST API by getting our group name and then syncing its members with the Organization. I do this every hour. It is not ideal and would be great if Atlassian has this built in since users, groups, customers, organizations , etc are all about managing people and how they interact ... would be nice if this is married well in the product.

I am watching and upvoted this post - you can do so to so Atlassian can push forward with this for us.

Thank you

백재현/DevOps September 3, 2023

Thanks. I upvoted. I hope JSM Cloud would support this feature like JSM Server.

0 votes
Sena Demir _ALMBASE_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 11, 2023


You can sync your Jira groups and organizations with the Group & Organization Sync app! 

Group & Organization Sync helps you define and keep your organization's scope synchronized with Jira groups and/or individual users.

This is a brand new app developed by Almbase and it is free! Here is the documentation

Give it a try😊 Please don't hesitate to ask if you need any help or assistance.

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