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Switch off Forms in Customer Portal

I have a form included in the Customer Service Portal and I am trying to switch it off temporarily.  I went to Project Settings ---> Forms ---> Incident Form [Template] ---> Settings and toggled the switch "Request form: Customers will fill out this form when they raise a new request from the portal." to off but the form still appears in the portal.  Can anyone assist please?

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Marc Koppelaar
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Nov 16, 2023

Hi @Rudy Hemkes 

This option should work, after you switched the option to off, did you press the save changes button in the lower right corner?

Thanks for getting back to me Marc.  I checked and the settings changes were saved.  I'll refer to Support and see if they can diagnose.

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