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Surveys

Nuria Macías
Nuria Macías
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Oct 11, 2023

I want to send a survey when my incidents are solved. In case that incident is reopened I want to send a different survey, but I'm not able to. Both surveys are sent when a reopened issue. 

 Can anyone help me :( ??

Thank you!

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Marc Koppelaar
Marc Koppelaar
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Oct 11, 2023

Hi @Nuria Macías 

Welcome to the community.

What type of app are you using for the survey and how are the surveys sent.

This will help community members to help you in possible solve your issue

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Nuria Macías
Nuria Macías
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Oct 11, 2023

Hi! 

I'm using Jira surveys. 

This is the context: 

I do have 2 surveys: 

1. This is supposed to be sent when an issue has been solved. 

2. I want this survey just to be sent one an issue has been reopened. 

The problem here, is that when an issue is reopened, both surveys are sent to the user. 

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Marc Koppelaar
Marc Koppelaar
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Oct 11, 2023

Hi @Nuria Macías 

Which Atlassian marketplace app is used in your configuration as by default Jira does not support multiple surveys.

https://marketplace.atlassian.com/search?query=survey

This will help the community in a direction?

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