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Support portal or Slack for Jira Virtual Assistant?

Melissa Hamlyn
Melissa Hamlyn Sep 27, 2023

To clarify, currently, our clients use the Jira support portal to submit support requests that are logged as tickets in the service desk. After reviewing the presentation on the Jira Virtual Assistant, it appears that requests must be initiated through Slack (or Teams). Could you please confirm whether clients can still use the Jira support portal for support requests, or if we need to direct them to initiate requests in a Slack support thread to utilise the Jira Virtual Assistant, as opposed to our existing process?

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