Summary Field in Request Types

kara.decker@jackson.com August 11, 2024

I was wondering if it is possible to pull information from other fields into the summary field in Request Types when someone submits a request. 

 

I would like the summary to say "Ergonomic Service Request - Associates Name". 

Where the associates name would be pulled from the custom field that is also in the request type. 

Capture JSM.PNG

2 answers

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4 votes
Answer accepted
Joseph Chung Yin
Community Leader
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August 11, 2024

kara.decker@jackson.com 

Welcome to the community.  Unfortunately you cannot add field value into the default text for the Summary field when just using the request type field design.

You have two options -

1) Customize your specific WF for the issue type that is used for your request type.  In the "Create Issue" transition, you can create a post-function call to update the issue summary.  However this will require a third party add-on (i.e. JMWE - https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?tab=overview&hosting=cloud) which it give you an enhanced Set Field Value operational function for post-function setup.

2) Use Automation for Jira (this is an out of the box component functionality with JSM), where you can create an automation rule to be triggered off from "Issue Created" event, then add the action "Edit Issue" to update the Summary field using the default value you have setup in your request type configuration and then append the value from the custom field.  Here are the reference link for Automation for Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

I would choose the 2nd option since it is free from your JSM subscription.

Hope this helps.

Best, Joseph Chung Yin

kara.decker@jackson.com August 12, 2024

Thank you!

That is what I was finding but needed further confirmation. 

1 vote
Nicolas Werle [Decadis AG]
Atlassian Partner
August 12, 2024

Hello kara.decker@jackson.com
I am part of the Support Team for Decadis and I would like to share with you some information about our app.

Jira Workflow Toolbox Cloud is a powerful app that can help you customize workflows with versatile ConditionsValidators and Post functions.

You can use the Update or copy field values post function to update the summary of an issue. You can find more information and use cases here: https://apps.decadis.net/display/JWTSDC/Update+or+copy+field+values

If you need more information, you can always visit our documentation or contact us via our Service Desk.

With kind regards,

Nicolas

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