Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sub Tasks in Next Gen Service Desk

I am new to Service Desk so started with a Next Gen Service Desk - but I am unable to see where a Issue can be broken up into Sub Tasks.  Where the documentation suggests there would be a button, I see nothing (see below).


Is this a limitation of the Next Gen Service Desk, or have I misunderstood how Sub Task creation works?  Ideally when a issue is created, I wanted the ability to create subtasks from it if it is a complex problem or a long term project requiring various to be completed over its lifetime.




no subtasks.png

1 answer

Hi @Luke_T 

Subtask issue type needs to be enabled manually for Nextgen projects. See this screenshot:

Goto project settings -> Issue types -> click 'Add issue type' and select sub task' (since I have already added, it is listed already for me)

Screen Shot 2020-01-21 at 1.49.55 pm.png

Hi Lenin. Thanks for your reply.  I do not see "Issue Types" as a option or menu item in Project Settings.  I see "Request Types" but this doesn't allow for Subtask creation.  I am using Service Desk only - are Sub Tasks only for Jira Core?

I was able to add it via: Jira Settings > Issues > Issue Types (see screenshot) but still can not make Subtasks inside a Service Ticket.

Thanks again, Luke


Are you sure you are looking at the right project? The screenshot you have pasted is from a 'Classic Project' settings page. In the original question, you mentioned it is a Next gen project Please clarify.

Yes I am in a Next Gen project (Service Desk) and below is what I see for Project Settings.  The screenshot above with Sub Task was me looking around trying to find another way to manually enable them (before I raised this ticket)


I took another look. I was wrong, I was looking at a JSW project.

But it looks like Next Gen is in very early preview at the moment for Service Desk Project. and it looks like Subtasks cannot be added just yet.

Like Ajay likes this

So the documentation is wrong then?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,198 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you