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Stopped receiving email notifications

Nabanita Sen
Nabanita Sen
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Apr 05, 2023

Hi,

 

Suddenly, I stopped getting email notifications from Jira Service Desk in my inbox.

I used to receive notifications for all the tickets where I was the Assignee or Request Participant, the changes like - changing the status of the ticket if anyone tagging me or anyone is leaving any comment on the ticket, along with if I make any changes in any ticket like assigning any ticket to anyone.

This is very crucial for me to get the notifications. Can anyone please help me here to fix this issue?

Thank you,

Nabanita Sen

Data Team Manager

JoVE

 

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 05, 2023

Hi @Nabanita Sen 

I did not find any suppressions from our side in regards to your email account.  As such I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-862461

Regards,

Andy

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Kishan Sharma
Kishan Sharma
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Apr 05, 2023

Thank you @Andy Heinzerfor your support on this! 😀

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Kishan Sharma
Kishan Sharma
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Apr 05, 2023

Hi @Nabanita Sen 

Welcome to the Atlassian Community!

If the notification scheme for your project is unchanged and only your email address is affected, its possible that your email address is blacklisted/added in suppression list due to hard bounce from your mail server due to some reason. In that case, the Jira Administrator for your instance needs to open a support case directly with Atlassian Support. 

https://support.atlassian.com/contact/#/

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Nabanita Sen
Nabanita Sen
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Apr 05, 2023

@Kishan Sharma Thank you so very much for your assistance.

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