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Hi Team ,
I stopped receiving notification by Email on 22/07.
Can you please check if my email is blocked on your system and do the needful please to unblock it ?
Thanks for your help.
I found there was a bounced message to your email address of
554 5.7.1 [internal] recipient address was suppressed due to customer policy
I have removed the suppression from Atlassian's side, you should now be able to receive new notifications now.
I think I have a similar issue (2 issues actually) with our agent user:
@Chady Maalouf in reviewing that address, I can see in the past 3 days there have been 5 messages sent and all 5 show as having been accepted. There are no records of a bounced message from the SMTP server.
I would recommend checking the spam filter of that account. If that doesn't resolve this, then I would recommend reaching out to your email administrator for additional help. I can see that there are messages being sent to that account.
The supressions we manage in this manner are only effecting email sent from Atlassian Cloud services to a mailbox. For comments not appearing in the incident record, I'm not sure what you are referring to. Is this for a feature within Jira Service Management? It appears you are on a free plan, I recommend creating a new post in Community to address that problem.
Could you please help me getting email for one of my colleague. Her email is firstname.lastname@example.org. Assuming she may be having same suppression issue as mine.
FYI : We got her email changed from email@example.com to firstname.lastname@example.org. Now she is trying change her email in Jira but not receiving the verification email in new email.
Hi @Ronak Patel
Sorry to hear about this problem. There is an on going incident in which some of our outbound IP addresses were added to a blocklist. In turn I found this response message from your mail server when we tried to send to that address:
550 spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?126.96.36.199. - https://community.mimecast.com/docs/DOC-1369#550 [Zt4sipJmNg2045IGY6E2Tg.us256]
We have already had this address removed from spamcop's listings. However your email administrator appears to be using a cached IP list in mimecast in order to continue blocking messages from our service.
You can try again to see if this is working now, but if not, then I'd recommend reaching out to your email admin. We have a list of our outbound email IP ranges that they could then add to an allowlist or whitelist for mimecast. That is one way your organization could help prevent this kind of problem.