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Stop OAuth Mail Handler from Deleting Emails

Gregory Cook
Gregory Cook I'm New Here Jan 24, 2023

Hi,

We've recently moved to Jira Cloud and using Microsoft OAuth instead of IMAP and users are reporting that emails are being deleted from the mailboxes.

I can't seem to find any setting to turn this off for OAuth and all the articles I've found are about POP and IMAP not OAuth.

 

Is anyone able to point me in the right direction?

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