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Steps to migrate from Freshservice to Jira Service Management

Kamilia Julaihi
Kamilia Julaihi
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February 12, 2024

Hello,

I am currently overseeing the migration of our company's ticketing system from Freshservice to Jira Service Management (JSM). I have a few questions regarding this process:

1. What key considerations should I be aware of before initiating the migration?

2. What strategies do you recommend for improving the quality of our ticketing system within JSM?

I would greatly appreciate your suggestions and feedback on these matters.

Thank you.

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Dan Breyen
Dan Breyen
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February 13, 2024

Hi @Kamilia Julaihi I found this youtube video that might contain some information to assist you. Freshservice to JSM. 

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Jira Service Desk
Jira Service Management
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Product Admin
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