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Spoofing problem

Stefan Speck March 5, 2024

Dear Community,

Our customer has the following problem:

When a mail is sent from jira@"OurCompany"․atlassian․net to another "OurCustomer" mailbox, it is recognized as spoofing by a Hornet Mailsecurity Gateway and blocked.

The problem is that several users write in the name of jira@"OurCompany"․atlassian․net and these are in the "Display names" header. Because these users are created with an @"OurCustomers".com address in our Jira project as our customers, they are blocked with spoofing.

Can this problem be fixed?

Best regards
Stefan

1 answer

0 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2024

Hi @Stefan Speck,

This community article might be worth a read on this topic. It explains how to set up a custom email address for your JSM project.

Hope this helps! 

Stefan Speck March 6, 2024

Hi @Walter Buggenhout 
Thank you for your feedback.
Unfortunately the article doesn't really help me. When I navigate to Atlassian Admin, there are no settings at the top of the menu bar. Is it perhaps because the article is older and the user interface is now different?

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