Sort Jira queue by most recently updated for all users

[Dylan Woodhead]

Hi,

I was wondering if there is a way to create a JQL filter that will show all tickets into our helpdesk but sort them by most recently updated for all users that have access to our helpdesk?

[Esteban Diaz · Accepted solution]

@Hi @Dylan Woodhead , 

You can try using the updated field in the JQL like this:

status = open order by updated desc

 Follow this link to find more examples about updated JQL field:

https://support.atlassian.com/jira-service-management-cloud/docs/jql-fields/#Updated

Cheers, 

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

[Dylan Woodhead]

This worked, thank you! 

[Jack Brickey]

Hi @Dylan Woodhead , welcome to the community.

Are you wanting to sort one or more of your cues by the most recently updated? Here is an example of showing all open issues sorted by most recently updated.

resolution = Unresolved ORDER BY updatedDate desc