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Hi @Tima K
JSM do not have built in features for these integration but you can look up in the atlassian marketplace for 3rd party apps that can provide such features. I found https://marketplace.atlassian.com/apps/1225688/jirbee-jira-and-telegram-bot-integration-notifications?tab=overview&hosting=cloud that could support telegram.
Could you explain more on your second question?
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