Smart value depending on email receiver

[Giovanni Casagrande]

Hi, I am using Automation to send an email to Reporter + Request participants. Is there a way to display their name in the email body?

What would I use instead of the smart value below?

Hello {{reporter.displayName}},
this is to inform you that...

Thanks!

[Patrick Tripodi · Accepted solution]

Hi Giovanni, 

Do you mean you want to include both the Reporter and the Request Participants in the email? 

You could simply use {{issue.Request Participants.displayName}}. 

So in your example 

Hello {{issue.reporter.displayName}}, {{issue.Request Participants.displayName}},
this is to inform you that...

Cheers,

Patrick Tripodi
GLiNTECH

[Giovanni Casagrande]

Hi, thank you, this will work nicely. I was actually aiming at having each recipient only see its own name, not all the recipient’s.

Also, is there an option to only show the given name?

[Patrick Tripodi]

Hi Giovanni, 

There isn't an out of the box way to show the given name only but you can try {{issue.reporter.displayName.substringBefore(" ")}}

This will return the full name but only show what is before the first space in the full name. 

To send an individual email, you can do the following: 

• Your Trigger (I used a manual trigger for the screenshot)
• Use a For Each branch, select Advanced branching
  • For Smart value, enter in {{issue.Request Participants}} (adding the space while typing didn't work for me, so I typed it out and then clicked out and back in and could add the space into Request Participants)
  • Variable name is whatever you want to use, but I used Request
• Send email action
  • To: {{Request.emailAddress}}
  • Subject: Whatever you want to use
  • Content: Hello {{issue.Request Participants.displayName.substringBefore(" ")}},
    this is to inform you that...
• Then outside of the branch, add another Send email that is sent to the reporter only.
  
• 

[Giovanni Casagrande]

Thank you for your help, I would have never come to this by myself!