Slack updates to include more specific information about what has changed

Question

Hi There,

I have set up a slack integration to push updates to a channel when changes are made to incident tickets. The challenge I am running into is that generally the push updates are non-descriptive. They will say things like "John Doe updated the support summary" but does not include an update to what about the support summary was updated. It would be much more useful for these to show "John Doe updated the support summary: Added text "% of impacted users is XX%". This would be more reflective of the updates that come via email to tickets you are watching (which show additions and removals from the ticket fields).

Is there a way to make the slack updates more informative?

Thanks in advance for any help!

Christopher Yen · Answer

Hi @Grace Aro

I think you can accomplish getting more information using automation rules and Jira smart values. Have an automation rule trigger whenever a field is edited, you can limit it to specific fields by adding in conditions and then use the slack message action to send a message to a channel

Using smart values I believe you can achieve the example you were looking for like this

Field {{fieldChange.field}} changed from {{fieldChange.fromString}} to {{fieldChange.toString}} by {{initiator.displayName}}