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Similar requests jsm portal

Ásta Hrönn _RdN_
Ásta Hrönn _RdN_
Contributor
January 17, 2025

I want my customer to see similar requests when he/she types the description. This feature is used in this forum. i.e. when I start typing a question I get a list of questions that might be similar to my request. 

How do I make this happen on the jsm service portal?

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Mikael Sandberg
Mikael Sandberg
Community Champion
January 17, 2025

Hi @Ásta Hrönn _RdN_,

Welcome to Atlassian Community!

Currently this is not possible in the portal. The similar requests feature is currently only visible to agents in the project, and as far as I know this is not something that is on the roadmap to make it available in the portal.

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